How Can I Help?
Posted by Patti on April 13th, 2006 / Print This Post
Some good advice from HealthCare Review- New England Edition.
What difference would it make in your health care facility if morale was even better, if all departments treated each other as valued internal customers, if labor and management saw each other as equals and allies, and if everyone had a “how can I help out?” mindset?
This is valuable for CNA’s…who tend to bicker and banter more than others who work in nursing homes…
What can you do to spread goodwill?
Regardless of whether you are a frontline worker or manager, you can:
• Look for opportunities to give people compliments.
• Look for opportunities to show appreciation. Think of all the people who help you do your job or make your life a bit easier.
• If you have a disagreement with someone, rather than trying to prove them wrong, focus on first understanding their perspective.
• If you’re experiencing ongoing conflict with someone, rather than engaging in “payback” behavior or holding a grudge, make the first move to get things out in the open and resolve them.
• If you believe you’re getting bad internal customer service from another department, rather than responding with antagonism and resentment, try to engage them in productive conversation.
• If someone who has a history of not being helpful to you asks you for help, rather than pay them back by refusing, model helpfulness to them, and perhaps let them know in a low-key but direct way that you would appreciate their helpfulness in the future.
• If you’re upset with something your supervisor did, rather than holding a grudge and talking behind his or her back, talk to your supervisor directly.
I know it won’t work for every problem, every co-worker, but isn’t it worth a try???